🏡 Best Seller | GlowEdge™ Solar Gutter & Wall Light

What payment methods do you accept? Is my payment secure?

We accept most credit cards (Visa, Mastercard, and American Express), as well as PayPal, Apple Pay, Google Pay, and a variety of local payment methods. All transactions are processed through secure, encrypted payment gateways. We do not store any of your card information, so you can shop with confidence.

What currency will I be charged in? Are taxes included? Why is the amount on my statement different from my order total?

The prices shown at checkout are based on the currency displayed on our website (such as USD, EUR, or GBP). All prices shown on our website are tax-inclusive, and you will not be charged additional taxes upon delivery. If the amount shown on your statement differs from your order total, it is usually due to exchange rate fluctuations or transaction fees charged by your card issuer. For detailed information, please contact your card issuer directly.

What should I do if my payment fails?

Please try the following steps in order. In most cases, the issue can be resolved immediately:

1. Refresh or close the page and place your order again.
2. Verify your card information: Make sure the card number, expiration date, and security code (CVV/CVC) are entered correctly.
3. Check your available balance and spending limits: Ensure that your card has sufficient available funds and that you have not exceeded your per-transaction or daily spending limit.
4. Review any notifications from your bank: Some banks may block transactions due to risk control measures.

Recommended solution: Switch to another payment method (for example, replace your credit card with PayPal) or use another card. This is often the fastest way to complete your purchase successfully. You may also contact your card issuer to determine the specific reason for the failed transaction.
Please note: Avoid submitting multiple payment attempts within a short period of time to prevent your card from being temporarily locked.

 How do I use a discount code? How can I get more discounts?

How to Use a Discount Code
At checkout, enter your code in the “Discount Code” box and click “Apply.” Your total will be updated automatically.

If the code doesn't work, please check the following:
· Whether the code has expired
· Whether order requirements are met (e.g., minimum spend or eligible items)
· Refresh the page and try again

How to Get More Discounts

Prices listed on our website already reflect our best offers. To receive exclusive deals and updates on new arrivals, subscribe to our emails at the bottom of our homepage. Subscribers will receive occasional special promotions and curated product recommendations.

Why can't I select my country or region during checkout?

If your country or region does not appear in the shipping address list, it means we currently do not offer delivery to that location. We apologize for any inconvenience and appreciate your understanding.

Are the products the same as shown in advertisements? What is your return/exchange policy? How long is the warranty?

Our product images are taken from real items and aim to accurately represent details. However, due to differences in display settings, slight color variations may occur and are not considered defects. Thank you for your understanding.

If the item you receive differs significantly from the description, please keep the product and take photos as evidence, and contact us as soon as possible.

1. Processing time: Orders ship within 48 hours
2. Delivery time: Typically 5–14 business days for international shipping
3. Force majeure: Delays may occur due to weather, customs inspections, or public holidays. We appreciate your understanding.

If Your Package Is Delayed
1. Track your order
You will receive tracking details via email after shipment and can track your package at any time.
2. Common situations
a. Marked as delivered but not received: Please check with your neighbors or family members, and inspect your mailbox, garden, or other possible delivery locations. You may also contact the delivery driver for assistance.
b. No updates for an extended period or abnormal status (e.g., incorrect address, returned package)

All refunds will be issued to the original payment method. The actual time required for the funds to be credited depends on your payment method:
· PayPal: Typically within 2 business days
· Credit/Debit Card: Usually 5–14 business days (subject to bank processing and international settlement)

If you have any questions about the refund amount, please reply directly to the original refund notification email, or contact us again at service@fataswan.com. We will review the details and respond within 24 hours.