Customer Service

Is your question not answered on one of our information pages, or is something unclear?

Please contact us at support@housewan.com. When contacting our customer service team, please include your full name, contact phone number, and city of residence.

If you are contacting us regarding an after-sales service request, please also include clear photos of the product so that our team can assist you more efficiently.

Frequently Asked Questions

Q: How long will it take to receive my package?

A: Please allow 3–7 business days for us to process and prepare your order before it is dispatched.

Once your order has been shipped, the estimated delivery time is generally 14–30 days, depending on your country or region and the shipping method used.

Please note that delivery times may be affected by weekends, public holidays, customs processing, or other circumstances outside of our control. We always do our best to get your order to you as quickly as possible.

Q: What is your return policy?

A: Once we receive your returned item, our team will inspect its condition and process your return or exchange in accordance with our return policy.

Please allow up to 14 days after we receive your returned item for the return or exchange to be processed.

For detailed information about returns and exchanges, please refer to our Returns & Exchanges policy.

Q: How can I contact you regarding my order?

A: You can contact our customer service team by email at:

support@housewan.com

You may also use the contact form available on our website.

When contacting us about an order, please provide your name, order number, and a brief description of your request so we can assist you more quickly.