FAQ

Frequently Asked Questions

GENERAL QUESTIONS

What is the status of my order?

Once your order has been placed successfully, you will receive a confirmation email with your order details and tracking information. You can use the tracking information provided to follow the progress of your order.

Can I change or cancel my order?

We can only make changes to orders that have not yet been processed for shipping. Once your order has reached the status “Preparing for Shipping,” “Shipped,” or “Delivered,” we are unable to make changes to the order.

If you need to make a change, please contact our customer support team as soon as possible after placing your order.

PAYMENT

What payment methods do you accept?

We currently accept the following payment methods:

● PayPal
We primarily use PayPal to process secure payments. Through PayPal, you can pay using Visa, Mastercard, American Express, and Discover.

● Secure Credit Card Payment
We also accept secure credit card payments using Visa, Mastercard, American Express, and Discover.

Which currency will I be charged in?

All transactions on our website are processed in GBP (British Pounds).

If your credit or debit card is issued in another currency, your bank or card provider will automatically apply the applicable exchange rate and may charge additional currency-conversion fees.

Do you offer installment payments?

Yes. We currently offer a 3-payment installment option where available at checkout.

SHIPPING

Where do you ship?

We offer worldwide shipping, including destinations across:

  • Asia

  • North and Central America

  • Europe

  • Oceania

Available payment methods may vary depending on your location.

How long does it take to process and ship my order?

After placing your order, please allow approximately 3–7 business days for processing.

Once your order has been processed, delivery time will depend on the shipping method and destination selected at checkout.

How can I track my package?

Once your order has been shipped, you will receive an email containing your tracking information, allowing you to follow your package's delivery status.

If you have not received your tracking information, please contact our customer support team.

What happens if I'm not home when my package is delivered?

If you are unavailable at the time of delivery, the carrier may attempt delivery again on the following business day or contact you to arrange another delivery date, depending on your country and selected shipping service.

In some cases, you may be required to collect your package from your local post office or designated collection point.

RETURNS & EXCHANGES

Do you accept returns?

Yes, we accept returns subject to the following conditions:

  • The item must have been purchased directly from our online store.

  • The item must be unused and in its original condition.

  • The return request must be submitted within 14 days of delivery.

To request a return, please contact our customer support team before sending the item back.

Can I exchange an item?

Yes, we accept exchanges under the same conditions as our return policy.

When contacting our customer support team, please let us know that you would like to exchange your item and specify the item you would like to receive instead.

Are returns free?

To initiate a return, please contact our customer support team to receive the correct return address and instructions.

Once you have received the return information, please securely package the item in its original packaging and include your proof of purchase.

Return shipping may be free in certain circumstances. If the return is not the result of an error on our part, the cost of return shipping may be deducted from your refund.

How long does it take to process a return?

Once your returned package arrives at our warehouse, please allow up to 14 days for the return to be inspected and processed.

After your return has been approved, your refund, exchange, or store credit will be issued within 14 days.

Please note that the time required for a refund to appear in your account may also depend on your bank or payment provider.

STILL HAVE QUESTIONS?

If you have any additional questions or concerns about your order, payment, shipping, returns, or exchanges, please contact our Customer Support Center. Our support team will be happy to assist you.